Rick,
Amazing.  Honestly.  I thought for sure that getting the new case would be akin to pulling teeth.  At 36 years old I've bought a few guitars in my life.  And it's almost always a con of some sort.  I always felt like I was buying a car when I bought a guitar from a dealer. I had one great experience buying a guitar from XXXXX Guitars.  They made an error and shipped me the wrong guitar. They made up for it and then some. I was so impressed. I even asked them if they could get a hold of a Model 1 before I went looking.  But for the most part it seems like musical instrument dealers are like used car salesmen.
So I saw Guitar Hangar and thought it was just another giant corporation churning out sales.  So many music dealers cater to their customers as though they were morons.  And yes, I suppose there is a younger customer that can be a bit nutty sometimes.  But still!  
After a lot of looking it seemed that your store was the only store selling a new Model 1. And I begrudgingly gave you my business. But you were prompt and professional.  And then came the problem with the case.  Which I had set a date of the middle of February before I let myself get angry about nothing getting done about it.  But you personally handled it well above my expectations. 
In business it seems you only ever hear from customers when there's a complaint.  So I figured I would just let you know I thoroughly enjoyed the service you provided me with. And getting the case problem solved so quickly is again worthy of recognition. Most dealers would be telling me tough tiddly-winks.  But you took care of it. Thanks again!  If I ever need a guitar again, which I'm sure I will some day, I'll be checking with your site first.  It's good to know there's a store out there you can trust.
Best regards,
Glen Murley

Hi! I got the Tribute ASAT Spec Semi-Hollow #1082 and have been playing the heck out of it! What a babe! Sound, action, looks, playability, and intonation just about says it all. It is a workhorse with no limits! The quality equals that of Fender's best without being too pricey. Thank God I found you online.

Your New Customer,
Bob