We have tried both UPS and Fed Ex and have found UPS to be much better. Fed Ex is a nightmare if you have any damage to your package. When you're shipping guitars that cost thousands of dollars like we do on a daily basis, it is a real problem when you have a company that will not honor a claim. Collectable guitars fall under the Fed Ex "item of extraordinary value" heading in their policy on damage claims. That means your 30,000.00 PRS Dragon is going to get you a whopping 500.00 if they damage it or loose it. This is not to say that UPS has never damaged or lost a guitar. Both companies have done that with us....the difference is UPS pays their claim. Fed Ex will let you put as much insurance on a guitar as you want and they will charge you for it. Just try to get paid if they damage your guitar. Trust me... we learned this lesson the hard way! I offer this picture as final proof that UPS is better!
