FAQ

Do you buy used instruments?

Guitar Hangar LOVES used gear! We buy, sell, trade, and consign instruments of all shapes and sizes. To make a fair assessment of the true value of your instrument, we must see it in person. You can email us photos of your instrument and we'll provide an unofficial, ballpark price, but no final price will be agreed upon until we see the instrument in person. 


Do you offer lessons?

Yes. Guitar Hangar has a full staff of professional instructors ready to help you take your playing to the next level. Check out our lesson page for more info and a breakdown of how it works.


Do you do repairs?

Yes. Guitar Hangar offers the full range of repair services for ALL instruments and equipment. We repair guitars, amps, drums, electronic equipment, mics, and more! We even do custom paint jobs, re-finishing, and restoration projects. Bring in your gear for a repair quote today.


Do you offer insurance appraisal services? 

Yes we do. For a small fee, Guitar Hangar will provide a written appraisal of your instruments for use by insurance companies or processing estates. General appraisal services are $45 per instrument, but there are price breaks for large collections or lots. Contact us for more info. 

 
Do you charge sales tax?

We must collect 6.38% sales tax from you if you are picking up merchandise in the store or if we ship to a Connecticut residence. Sales tax is automatically added to the total for Connecticut residents who are logged in and shopping on the website. If we ship merchandise out of the state of Connecticut, we do not collect sales tax.
 


How can I track my order?

If the item is shipped by UPS or FedEx you will receive a tracking number once the order is processed. 
 

How do I know if an item is in stock?

Items that are in stock will be available for shipping within 24 hours, you can find this information on the product description page for that item. Items that are not in stock will say "2-3 days" or "pre-order" depending on the availability of the item.

In many cases items can be dropped shipped to your door strait from the factory as long as the item is available. Please contact us with any questions you may have regarding availability of any product.
 

How do I make changes to or cancel an order?

You can change or order any time before you have submitted your order. Once your order has been submitted and you need to cancel or make a change please email or call immediately. Item that are in stock are shipped in 24 hours or less and can not be undone once they have been shipped out. You can reach us at 203-740-8889 or [email protected]
 

How much is my guitar worth?

There are many factors to consider to properly assess the value of a rare, vintage instrument. How old is it, is it all original, total number produced, condition, what's the market for these instruments now? The best way to start off is by sending us pictures documenting any damage or modifications, unique features, etc... In the email please state as much as you know about the instrument and a serial number. We will let you know what we can do for you. We do not estimate guitars value so you can sell them yourself - we offer appraisal services for that. We will let you know what we can offer you in cash, trade, or consignment value. Send any inquires to [email protected].
 

Is online ordering secure?

Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). Our Server encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet.
All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies. If you are still unsure about ordering through our online checkout we are available to take orders by phone at 203-740-8889. If you have any further questions please email us at [email protected]
 

What are my payment options?

We accept all major credit cards (Visa, AMX, Mastercard, and Discover). We accept PayPal payments as well as bank transfers, money orders, and checks. All international orders must pay by bank transfer, no exceptions.